Returns & Exchanges

TMG Industrial USA is dedicated to your satisfaction by offering a straightforward return process for all industrial equipment and accessories within 30 days of delivery. We ensure that our customers receive the support they need to maintain operational efficiency through easy exchanges and refunds.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and proof of purchase to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Equipment

  Ensure the item is in its original packaging, unused, and includes all manuals and accessories to qualify for a full refund.

• 3.
  Ship the Product

  Securely attach the RMA label to the crate or box and ship the item back to our designated warehouse facility via a tracked carrier.

• 4.
  Inspection and Refund

  Once our technicians inspect the returned goods for quality assurance, we will process your refund or exchange within 5 to 7 business days.